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Travel Club Elite Blog
05 December 2011 09:03
Travel Club Elite Awarded - Elite Ski Agent Of The Year 2011 !
Ski Agent Of The Year 2011 Award
Last night at the prestigious 2011 Elite Travel Group Member Awards Evening, Travel Club Elite were awarded, 'Ski Agent Of The Year' as voted for by Tour Operators.
Thank you so much !! Photos and video to follow...
28 November 2011 14:03
Subject: Club Med Val D'Isere ReviewDate: 28.11.11
Having stayed at a few Club Meds in the past we knew what toexpect from this years choice!
Good service, great food, fun entertainment and most of all incredibleski-ing. We weren't to be disappointed.
Club Med Val D'Isere is a fantastic resort, it's just a shame therearen't more hours in the day to take in the village as well as ski morning tillnight! Club Med location is brilliant, just off to the left of one of the mainruns down into the village. This is a large property and was full when we went,but even so it was well organised, there were enough staff on hand to deal withthe volume of customers, so there was little time spent hanging around waitingto be served. The food in the restaurant was just great, a fabulous selectionwith all tastes catered for and so much of it too! We are fairly fussy winedrinkers, though by no means connoisseurs, however we found the wine verydrinkable. Most drinks are included (except top label spirits, etc) and theyare served in abundance by good humoured friendly GO's. There were lots oflovely extras you don't read about: the after ski welcome on the patio, one daychampagne & canapes, another hot mulled wine & snacks.
If you like to take in the village atmosphere there is a busservice which takes about 5 minutes or you can walk it in about 15 minutesalong a narrow road, which isn't ideal! Or you can ski it easily.
The standard rooms were basic, clean, of a reasonable sizeand furnished well enough for a ski holiday.
The only extras to pay apart from specific spirits, champagneetc is the ski hire. All Club Meds charge top prices for this so be aware ofthat before you go!
All in all I would highly recommend it.
Stephanie - Family with a 21, 18 and 12 years old
To Book Club Med Val D'Isere with HUGE holiday Savings Visit www.TravelClubElite.com or Call 0121 213 0012. ABTA 25 years.
08 November 2011 12:13
Subject: Neilson Review & Club Adakoy Review, Plus a Thank You!Date: Mon 7th Nov. 2011
Dear Mary,
We had a lovely time at Neilson Club Adakoy, thank you for all your help withour holiday booking and for getting us such a great rate.
I would definitely go again on a Neilson Holiday.
You were a great help answering all our last minute questions andcollecting the tickets at Gatwick was no problem at all.
Thank you!
Jane C
08 November 2011 12:14
Subject: Kirker Holidays, Vienna, Konig von Ungarn Review & Thank You From Sir Colin Terry!DearMaria,
Could I place on record with you and Travel Club Elite, my most grateful thanks forarranging our wonderful few days' stay in Viennaat such short notice last week.
Thehotel - Konig von Ungarnwas excellent and so well positioned being a few minutes from the Stephansplatz;the restaurant, which stayed open well after 1130 pm, was very goodindeed and the staff overall could not have been more helpful. We were ablethrough them to arrange a wonderful visit to the Musikverein to see aBeethoven concert, a visit to the Belvedere to see some beautifulpaintings not least of which the Kiss by Klimt, very appropriate. And the nextevening saw La Traviata at the Staatsoper featuring Natalie Dessay.
Allwonderful and I think very Romantic!
Asever you were most understanding, efficient and patient and fully realised thatI had left it rather late to arrange such an important short break for mywife's birthday.
Onceagain you came to the rescue. Thank you.
Warmestregards,
Sir Colin Terry, Air Marshal, Royal Airforce.
27 October 2011 14:12
Subject: Club Med Gregolimano ReviewSent: 20/10/2011
Hi Sue
Wondered ifyou could look into another holiday and be my angel again! Bali accommodationin the Summer with Club Med, same passengers etc
By the way, we hada wonderful time in Club Med Gregolimano, the extra cost for 10 days was worth it and sorelaxing! Thank you again for all your help. Hope we can dosomething similar next year!
Lookforward to hearing from you soon.
Regards
Bernard
27 October 2011 13:07
Subject: Bales Worldwide Into the Namibian Wilderness Review
Sent: 12/10/2011
Dear Peter & Team,
This is just a note to say thank you all for such a greatadventure holiday that Sarah and I had in Namibia at the end of September.
The organisation was excellent in every aspect from flightsto pickups in Namibia.
Wilderness Safaris are a wonderful company and looked afterus so well in every way, food, transport and especially the expertise andprofessionalism of our guide/driver. We had Jeremia and we could not have askedfor more.
If possible would you please pass on to Wilderness Safarisour thanks to him as it was he and the other staff at all the camps we stayedat that really made it the holiday to remember. We would do it all over againas I am sure we would see something different to go Wow about.
Thank you all again.
Jacob and Sarah28 September 2011 11:46
Wonderful Neilson Holiday Review Of The Retreat, Sivota, Greece
Sent: 22/09/2011Subject: Wonderful Neilson Holiday Review Of The Retreat, Sivota, Greece
Dear Louise,
Thank you for all your help in arranging a holiday for the girls and me. We had a wonderful time. The weather was unbelievable, probably 30s all the time, we never needed a jumper even in the evening on the water taxi back from Sivota harbour on our evenings out.
Have you been to this club - the situation as expected was stunning and there were quite a lot of people returning for the second, third or fourth time. As expected, it was terrific for water skiing (the girls went once and Sarah was delighted to stand up on her first time) which was very slick and well organised and the rescue boat kindly came and got me when there wasn't enough wind to sail my dinghy back again!
There had been 100+ children the week before, this time there were 4! Steps are a nuisance but we knew about that and our garden view apartment (2x twins, each with bathroom) was on the level with the dining area. Higher up would have been a long way, but very good if you played tennis.
It was fun going out to dinner - harbour restaurants not cheap (50-60 euros for one course with a drink) but beautiful locations, sunset etc. and there was a good pizza place up the main road much cheaper.
The trip to Paxos was well worth doing, nice to see other cute little villages and go into caves on the boat. We could have gone cheaper from Sivota on a bigger boat, but it was very easy going with the Neilson trip, door to door, just 20-30 of us.
Nice people staying as guests, quiet, friendly - all good.
All in all, excellent. Flights which were great for timing, and we stayed overnight at the Gatwick Hilton which had valet parking all in for £179, very very good we could get up 20 minutes before check in, were on time, and enabled Sarah to dash to London and jump on the train to Sheffield on our return Sunday, having worked most of the holiday, but there you are - that's life for people with jobs.
Rosie and I are thinking about a little more sunshine in November, so maybe I will be back again soon asking for your help. She and I do also like Club Med with their great food and international atmosphere.
Many Thanks, Linda.
To book The Retreat,Sivota with HUGE Extra Savings on Top of Neilson prices call Travel Club Elite on 0121 213 0012!
28 September 2011 12:31
Mark Warner Sea Garden Review, Recommendation & Thank You!
Sent: 27/09/2011Subject: Mark Warner Sea Garden Review, Recommendation & Thank You!
Hi Sue,
I never got round to emailing when we got back from Turkey in August, but wehad a great time and would recommend Mark Warner Sea Garden, thank you for yourrecommendation on that resort and thank you so much for yourhelp! The free watersports were great, we all had a go at something! Theonly thing I'd add for your info is that the 3rd bed in the room wasn't aproper one, it was ok as luckily I'm quite small...:-)
Anyway, moving on to the next trip, could you please give me your best quotefor Mark Warner, St Anton, Hotel Rosanna for a week in December!
Thanks, Emily
I never got round to emailing when we got back from Turkey in August, but wehad a great time and would recommend Mark Warner Sea Garden, thank you for yourrecommendation on that resort and thank you so much for yourhelp! The free watersports were great, we all had a go at something! Theonly thing I'd add for your info is that the 3rd bed in the room wasn't aproper one, it was ok as luckily I'm quite small...:-)
Anyway, moving on to the next trip, could you please give me your best quotefor Mark Warner, St Anton, Hotel Rosanna for a week in December!
Thanks, Emily
28 September 2011 12:30
Lovely Mark Warner Sea Garden Turkey Review From Happy Customer!
Sent : 26/09/2011Subject : Thank You!
Hi Maria,
I just wanted to send you a quick note to say a huge thank youfor all your help in helping us arrange our holiday to Mark Warner Sea Garden in Turkey. The resort was fab, the Mark Warner staff were really lovely,Kids Club was a winner (not only for Laura but just as importantly, for Maxand I!) We had a really great time and will definitely be doing the Mark Warnerthing again!
I know you requested a room in block 1 or 2 and we were inblock 1 which considering the hills within the resort was an absolute godsend –thank you! Mind you, with the amount we were eating I probably shouldhave made an effort to get up and down those hills more than I did!
I hope you had a nice holiday and we’ll be in touch again tobook our next trip!
Thanks again, Richard
28 September 2011 10:31
Fantastic Customer Service From Sue !
Sent : 8 Aug 2011Hi Sue,
We had a great holiday with Neilson thank you !!!
I was chatting to my sister who is looking at a Kuoni hoilday in November 11 and I suggested she ask you to price it !
What she wants is attached.
Many Thanks
Lesley
Sent : 5 Aug 2011
Dear Sue,
Fantastic. Thanks so much for sorting this out for me!
Best Wishes, Alice
28 September 2011 10:32
The Extra Mile In Customer Service - April 2011
Sent: 26/04/2011Subject: Fantastic Service
Dear Maria,
Many, many thanks for all you help the other day. As always the fantastic service I have had the privilege to experience with you. My new email is as above for future.
With Best Wishes, Helen xx
28 September 2011 09:55
The Extra Mile In Customer Service - April
Postcard Received From Happy Customers On Their Holidays In Port Adelaide, Australia.
The first week's weather seems more English 'cool' - if 20 degrees, rather than 2! But, the sun has come back, with the wind giving an autumnal feel. We have just done a 2 day excursion to Barossa Valley, South Australia's famous wine producing region. We enjoyed good food & wine (of course!) and a bit of relaxation from the demands of work and family life. We have just had fish & chips looking across the dunes to the sea. Blue skies and sun sparkling on the waters of the Great Australian Bight....
Best Wishes to all, M.
If you would like to book an Australian Holiday or Flights to Australia call 0121 213 0012 and make HUGE Australia Holidays Savings Today! ABTA Agent. www.Travelclubelite.com
26 April 2011 13:29
The Extra Mile In Customer Service - March
Sent:03 March 2011 08:15Subject: Sweden Ski
Hi,
I just wanted to say thank you for the holiday you recently put us on. It was fantastic for skiing and apres ski. I would certainly recommend Neilson and Hotel Continental Inn, Are, Sweden to anyone else and is certainly a place we would love to go back to next year.
Thank you for all your help in sorting this out.
Regards,
Stuart
Sent: 22 March 2011
Subject: Florida Flights
Gwen,
The service you provided was exemplary and I will come to you in the future. Thank you for your swift response to my request.
Kind Regards, Alex
04 March 2011 09:17
The Extra Mile In Customer Service - February
Sent : 02 February 2011 14:15Subject : Club Med Holiday In May
Dear Louise,
I thought I'd just email to say thank you very much for sorting out the alteration to our holiday. I was impressed with your patience and helpfulness and we would certainly book our future holidays with you.
Thanks again,
Samantha
19 January 2011 14:21
The Extra Mile In Customer Service - January 2011
Sent: Thursday, January 13, 2011Subject: RE: Mark Warner Enquiry
Thanks very much. We loved Mark Warner San Agostino and the ability to sit just outside the room on a sun lounger whilst our little one had a nap!
Sue is fab, so happy for her to help.
Kind Regards, Jane
To book Mark Warner San Agostino with excellent Customer Service and HUGE holiday savings on top of Mark Warner prices visit http://www.travelclubelite.com/ or call 0121 213 0012.
Sent: 17th January 2011
Subject: Wedding 2012
Good morning. We booked a holiday through you in 2009 and were very impressed by the prices and the effort that was put into our holiday. My partner and I are looking to get married in 2012 and were wondering if this is something you could help us with?
Kind Regard, Jane
04 October 2010 09:27
Hats off, a very professional service!
Sent: Sat, Oct 2, 2010Subject: Hats off, a very professional service!
To all at Travel Club Elite,
A huge thank you for your ever so efficient organisation and booking arrangements for our recent holiday to Mark Warner at Sardinia. All flights, transfers and car parking arrangements went without a hitch and a truly enjoyable week was had at this new resort. I highly recommend this resort with excellent sporting facilities, a beach to die for and the food was stunning. All in all excellent, complimented by your pleasant, courteous and genuine efficiency.
Hats off, a very professional service!!
Kind Regards,
Mr E
To book Mark Warner Garden Beach Resort, Sardinia with Extra Savings on Top of Mark Warner prices visit http://www.travelclubelite.com/ or Call 0121 213 0012.
11 September 2010 09:50
Holiday Videos Launch
Received 10.09.2010 - Extract from message 'LOVE your Videos'"I have just finished watching some of your videos on YouTube and I have to say I was highly impressed... I really thought your vids were some of the best on the site."
- maggie
Visit our new video channel www.youtube.com/user/travelclubelite to see sun and ski holiday videos from Club Med and shortly, other tour operators we specialise in.
30 July 2010 13:30
The Extra Mile In Customer Service - July
Sent :Jul 27, 2010Subject : Holiday to Lakitira, Kos!
Hi, Just wanted to say a big thank you to you all for arranging our family holiday to Lakitira, Kos, Greece which was fantastic. I know we had to make a few changes and you were great at sorting it all out for us. My brother said it was the best holiday he had been on and will be booking through you for next years hols. My mum and dad even said it came second on their list of great holidays (Mauritius won!).
Looking forward to booking through you again soon.
Thanks again.
Clare
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Sent : 27 Jul 2010
Subject : Change of Ship to MS Prince Abbass
Great Holiday. Well arranged. MS Prince Abbas was excellent and an improvement on Nubian Sea according to a couple who had done it before (though good too). Thanks again.
Richard
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Sent : 15 Jul 2010
Subject : Holiday 20th June
Brilliant Holiday. Thank u for excellent support around time of booking.
Lee
29 June 2010 12:39
The Extra Mile In Customer Service - June
If you are on a bus, on a train or just plain relaxing in the park, why not browse for your holidays on your mobile phone? Just visit www.TravelClubElite.mobi or click the mobile phone icon in the top left corner of our main desk top site www.TravelClubElite.com.If you see something you like, just click on the link to call us and we are at your service!
Happy Mobile Phone Holiday Shopping !!
28 May 2010 14:44
Hyatt Regency, Taba, Review
Just wanted to drop you and your colleagues at Travel Club Elite a quick line to say thank you for your help in organising our recent holiday to the Hyatt Regency Taba with Longwood Holidays. We both had a great holiday and really relaxed and enjoyed the whole time we were there. We found the staff very attentive, the facilities spotlessly clean and the location ideal for a week to unwind and relax.We arrived back early hours of Wednesday and haven't stopped talking about the experience.
As we feel sometimes a 'Thank You' can make all the difference so we'd like to say thank you and you'll be pleased to know we recommend your company to others that booked with Longwood to highlight the savings we made for the same experience.
Regards,
John & Lorraine
27th May 2010
13 April 2010 10:06
The Extra Mile in Customer Service - April
Sent 10 April 20:10 08:26Thank you very much, we will book with you again, you have been great.
James and Harriet
To get you holiday off to a great start visit www.TravelClubElite.com. Polished customer service and HUGE Savings!. ABTA Bonded.
13 April 2010 09:54
Club Med Portugal Holiday Review
Club Med Portugal Holiday Review
Just returned from Club Med Portugal, Da Balaia and we had a wonderful time. The resort is lovely.
The Golf Hotel we stayed in had big rooms and (just) a sea view, decor a little tired, but there were 2 other hotels on the resort nearer the centre which had great sea views.
The food was FAB!
The beach was great - v picturesque
Staff v. friendly
Fair number of English families - 3 including us so our girls had a great time.
Pool nice, but as we were the first week of the season - it was freezing at the start of the week.
Weather was above average - sun every day and about 22 - 24 degrees.
It was a great holiday.
Thanks for all your help.
Sadie
If you would like to book a Club Med Portugal Holiday, Da Balaia then visit www.TravelClubElite.Com/ for HUGE Club Med Savings! ABTA Bonded.
18 March 2010 12:20
The Extra Mile in Customer Service - March
March emails recently received from more HAPPY Travel Club Elite customers !Received: Wednesday, March 10, 2010 1:49 PM
Subject: Our Holiday
Great - thanks so much for all your help and your patience! I am
extremely grateful for everything you have done to get us a great price.
Thanks so much!
Received: Tuesday, 16 March, 2010 11:48 AM
Subject: Val Thorens Holiday
Hi,
Just to say thanks for your assistance on the Val Thorens holiday we booked on the 30th January.
Thanks for the drafts ref the visa problem! It was appreciated.
See u guys next year.
Regards,
Peter and Laura
Received: 17 March 2010 18:55
Subject: Final Payment
Extract - Thank you for your email dated 15 March 2010 and attachement. I shall return to your agency for any future plans. Indeed I shall have no hesitation in recommending your firm to our Travel Club.
Note: Names have been removed or changed to maintain the individuals anonymity.
26 February 2010 15:32
More Excellent Customer Service from Travel Club Elite
Sent: February, 2010Subject: Massive Thankyou from Harriet
Dear Travel Club Elite,
Had a lump in my throat as I read the email you sent to Club Med, and I cannot thank you enough for all your help. If your Company have a Special Staff Member Award, then then the lady who helped me deserve its.
Thankyou once again
Harriet x
26 February 2010 15:24
Tremendous Customer Service from Travel Club Elite
Dear Sir/Madam,Club Med holiday Antalya, July 2010
I wish to record our great appreciation for the Admin Departments tremendous efforts to avert what might otherwise have proved to be a near disaster to us personally, when the flight schedules for the above holiday were changed to most inconvenient times, due to unforeseen circumstances.
The Administration Department worked extremely hard and late to find more acceptable flight times and rebook my wife and me and our daughter and her family onto flights, which spared us all (including three young children) the absolute inconvenience of arriving in Antalya very late at night.
We are most grateful to the Administration Department and hope that their efforts on our behalf will not go unrecorded at Travel Club Elite.
By all means telephone me should you wish.
With renewed thanks, Michael and Linda
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